Overview

The More Hours feature enables agencies to specify additional operating hours for specific services (e.g., delivery, drive-through, senior hours) across multiple client locations. This ensures accurate representation of service availability on platforms like Google Business Profiles, enhancing customer experience and search visibility.

Background & Flow

Agencies managing multiple client locations often encounter scenarios where certain services operate outside standard business hours. The More Hours feature addresses this by allowing the addition of specific service hours, ensuring consistency and accuracy across all listings.

Step-by-Step Guide

Access Profile Summary

Access the Profile Summary section of the profile by clicking on the profile in the ‘Locations’ section.

Profile Summary

Edit More Hours

In the Profile Summary, locate the 'More Hours' section.

Click on the ‘Edit’ icon to start editing More Hours.

Add Service Hours

Select the service for More Hours.

Specify the days and corresponding operating hours for the selected service.

Note: Click on ‘Apply to All’ if you want to apply the same hours for the service across all days.

Save Changes

Click on ‘Continue’ to save the changes.

Review

Ensure the changes are accurately reflected.

Glossary of Terms

More Hours: Additional operating hours for specific services beyond standard business hours.

Profile Summary: A consolidated view of a client's location information within the Milestone Presence Cloud.

Tips for Agency Success

Consistency Across Locations: Use the bulk edit feature to apply More Hours uniformly across multiple client locations, ensuring consistency.

Regular Updates: Periodically review and update service hours to reflect any changes, especially during holidays or special events.

Client Communication: Maintain open communication with clients to stay informed about any changes in service hours.

Audit Listings: Regularly audit listings to ensure that More Hours are accurately displayed across all platforms.

Audience Guidance

The More Hours feature is particularly beneficial for:​

Agencies Managing Multi-Location Clients: Ensures uniformity and accuracy across all client locations.

Clients Offering Multiple Services: Ideal for businesses that provide services with varying operating hours.

New Client Onboarding: Incorporate More Hours setup during the initial onboarding process to establish accurate listings from the start.