Overview

The Special Hours feature allows agencies to set temporary operating hours for specific dates (e.g., holidays, special events) across multiple client locations. This ensures accurate business hours are displayed on platforms like Google Business Profiles, enhancing customer trust and search visibility.

Background

Agencies managing multiple client locations often need to update business hours for specific occasions. The Special Hours feature streamlines this process, allowing for efficient and consistent updates across all locations.

Step-by-Step Guide

Access Profile Summary

Access the Profile Summary section of the profile by clicking on the profile in the ‘Locations’ section.

Profile Summary

Edit Special Hours

In the Profile Summary, locate the 'Special Hours' section.

Click on the ‘Edit’ icon in the Special Hours section.

Add Special Hours

Click on ‘Add Day for Special Hours’ and select the specific date for the special hours.

If the location is closed on that date, mark it as 'Closed'.

Specify the opening and closing times for that date.

Save Changes

After entering the necessary information, click 'Save' to update the profile.

Review and Publish

Ensure the changes are accurately reflected.

Glossary of Terms

Special Hours: Temporary operating hours set for specific dates, differing from regular business hours.

Profile Summary: A consolidated view of a client's location information within the Milestone Presence Cloud.

Tips for Agency Success

Plan Ahead: Schedule special hours in advance for known holidays and events to ensure timely updates.

Regular Updates: Periodically review and update special hours to reflect any changes.

Client Communication: Maintain open communication with clients to stay informed about any changes in operating hours.

Audit Listings: Regularly audit listings to ensure that special hours are accurately displayed across all platforms.

Audience Guidance

The Special Hours feature is particularly beneficial for:​

Agencies Managing Multi-Location Clients: Ensures uniformity and accuracy across all client locations.

Clients with Variable Operating Hours: Ideal for businesses that have different operating hours on specific dates.

New Client Onboarding: Incorporate special hours setup during the initial onboarding process to establish accurate listings from the start.