The FAQ Dashboard gives you a centralized view of all customer questions and answers collected from your website and Google Business Profile. It helps you track unanswered FAQs, monitor engagement trends, and manage your FAQ content efficiently.

FAQ Summary Widget

At the top of the dashboard, you’ll see the FAQ Summary widget, which shows trends over time for two sources:

• Website (Milestone CMS)
• Google Business Profile

The chart displays:

• Blue bars → Unanswered questions
• Yellow bars → Answered questions

This helps you track how FAQs are being addressed and where there may be gaps in responses.

FAQ List Section

Below the graph, you’ll find a list of all the FAQs collected. Each row shows:

• The question itself
• Source icon (top right) → Indicates where the question came from (Website or Google Business Profile)
• Status → New, Answered, or Unanswered
• Date/Time stamp → When the FAQ was added

Actions you can take:

• Edit → Click to add or update an answer.
• Delete → Remove FAQs that are irrelevant or duplicated.
• Publish → Click on the publish icon and select the source you want to publish on.

Filters

Use the Filter options at the top of the FAQ list to refine your view. You can filter by:

• Source → Website or Google Business Profile
• Publish Channel → Where the FAQ is displayed
• Status → Answered, Unanswered, or New
• Category → Grouped FAQ categories for better organization

Adding & Managing FAQs

• Add FAQs → Use the + Add FAQ button to create new questions and answers directly.
• Manage Categories → Organize FAQs into categories for easier navigation and reporting. Categories can also be edited here to keep content structured.

Best Practices for Using the FAQ Dashboard

• Check unanswered questions regularly → Ensure customer questions don’t go unanswered.
• Categorize FAQs → Helps customers find information faster and improves SEO.
• Update answers frequently → Keep responses relevant and accurate.
• Leverage filters → Quickly locate FAQs by channel, category, or status.

By regularly reviewing and updating your FAQs in this dashboard, you can improve customer experience, increase search visibility, and provide consistent answers across all digital channels.