How do I filter FAQs by source and published channels?

Filter FAQs by source and published channels

Milestone FAQ Manager allows you to filter FAQs by Source and Published Channels allowing you to see which channels you use the most and where you receive most of your FAQs from.


Path: FAQ/Voice > FAQs 

Step 1: Navigate to Milestone FAQ Manager from the top menu bar 


 

Step 2: Click on ‘FAQs’ in the left navigation panel 

Step 3: Click on the ‘Filter’ option next to the search bar 


 

Step 4: Here you can filter FAQs by ‘Source’ and ‘Publish Channel’