How do I respond to reviews when a 'Token Expiry' message appears?

This article will provide guidance on how to deal with a Token Expiry message when responding to reviews.

For this type of error, you must reach out to your Customer Success Manager (CSM). The connection may need to be reconfigured.

Please note: Only users with Agency level access can make these changes.

Step 1: Click on ‘My Profiles’ to the bottom of the left navigation panel.

Step 2: Select the relevant business profile.

Step 3: Click on ‘Source Configuration’ in the left navigation panel

Step 4: If you have the URL you can add it here and click on ‘Connect’.

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