Understanding the 5 Local Statuses – In-Sync, In-Progress, Submitted, Monitored and Action Needed

New Listing Statuses introduced – ‘Fulfilled’ status has been split into ‘In-Sync’ & ‘Submitted’. This increases transparency as we now show ‘Submitted’ for listings (e.g., TomTom) where we push information but do not receive live PLM URL due to partner limitations. 

Added ’Action Needed’ status for such listing where some action needs to be performed. E.g., duplicate

Here are the latest definitions of the local listing statuses:   

• In-sync – Listing Information (e.g., UNAP + Special Hours + GMB Categories, etc.) is accurate and matches the Profile Information in Presence Cloud 
• In-Progress –This means that there is a mismatch in the listing information and Milestone’s Profile Information. Therefore, Milestone is in the process of rectifying the mismatch  
• Submitted – Milestone has submitted accurate information to the directory but cannot audit information and confirm accuracy as the directory does not return a profile URL.      E.g., listing information shared by directories to various navigational apps 

• Monitored - Listings are being audited by Presence Cloud. For mismatches, Milestone shall only flag inconsistencies, if any  

• Action needed – Listings that require manual action on MPC for them to be consistent. E.g.,   additional listings or duplicate listings found