My Reviews
Review Management
On the 'My Reviews' tab, your business can manage its reviews, filter reviews, create and manage custom tags, templatize responses, and upload reviews in bulk.
On the left-hand side of the screen, you will see the average rating, number of responded and unresponded reviews, top sources and trending keywords.
Click on the 'Filter' button to segregate reviews based on their rating, status (responded or unresponded), review source, and parameters such as newest, oldest, highest and lowest rating.
To respond to a review, type in your response here, or you could also use the templatized responses for a quick response. Click on 'Post' to submit your response.
Use the 'Manage' button to create custom tags, templatized responses, and bulk upload reviews.
To export your reviews on an excel, click on the export option and fill in the details.
Manage Templatized Responses
Click on ‘Manage’ and choose templatized responses.
You can view templatized responses by rating or language, and choose a response you wish to archive or edit.
To add a templatized response, click on “add’.
Choose the rating, language, type in the response, select a variable if need be, and click on ‘add response’. 
Custom Tags
Using Custom Tags, you can now track past reviews and reviews you will receive in the future that contain certain keywords selected by you. Let’s show you how you can set up a custom tag to track reviews.
Adding a Custom Tag
On the 'My Reviews' tab, click on the ‘Manage’ button and select ‘Tags’ from the dropdown.
Click on the ‘Add’ button to add a custom tag.
You now have to select the source of your reviews and optionally you can choose the ratings to label them with your tag.
Now, enter the name of your tag and enter the keywords. Enter the keyword then press enter for the keyword to be applied. Choose your locations to apply the tag to.
To make the process a lot more seamless and reduce manual effort, you have two options, ‘Auto Tag’ and ‘Run on Existing Reviews’. By choosing the Auto Tag option, all future reviews that will be sourced will be tagged provided that they contain keywords that you have entered.
Additionally, by choosing the Run on Existing Reviews option, all existing reviews that have the keywords you have entered will get tagged as well.
Finally, click on ‘Apply’ to add the custom tag.
Manually adding a review to a Custom Tag
If you have not chosen any of the above options, you can choose to manually tag a review. On the review, click on the 3 dots and choose tag.
Select the tag and click on apply. For manual tagging, you will see the tag applied for the review in real-time.
Viewing Reviews under a tag
You also have the option of exporting reviews that fall under a particular tag. To do so, click on the filter button and select a tag from the drop-down.
Exporting Reviews under a tag
To download reviews under a particular tag, click on the ‘export’ button and click on schedule.
Now select the frequency as ‘one time', enter the date you wish to receive the report, file type as Excel, enter your email address, click on the 'Email Notification' button, enter the report name and click on Schedule.
Editing existing tags
If you wish to change keywords in a tag and basically manage a tag, click on ‘Manage’ and then click on ‘Tags’ from the dropdown.
Select a tag and click on ‘Edit’.
You can change the settings such as Auto Tag and Run on Existing Reviews buttons, enter new keywords or remove existing ones, and choose your locations to apply the change to. Click on ‘Save’ once the changes have been made.
Deleting a tag
Lastly, select a tag and click on ‘Delete’ if you wish to delete a tag.
